Customer Service and Support Developer

Job Description

Customer Service and Support Developer to be 1st tier for providing technical assistance with computer systems, hardware, and software. As a Customer Service Support Operation, you are responsible for responding to all inquiries and offering service and support to customers under each SLA Agreements. Share and learn the best practice procedure to achieve the company goal. 

Responsibility

  • Responding to technical queries from customers and prospects

  • Diagnosing and solving both hardware and software issues and testing changes to the platform 

  • Logging and keeping records of customer queries using Internal Logging Tools

  • Identifying and escalating priority issues; redirecting problems to appropriate resources

  • Focusing on assigned to maintain SLA.

  • Work closely with Technical Support Team Lead to maintain standard and procedure 

  • Working collaboratively with other departments such as Development and Implement team

  • Monitoring server performance

Preferred Skills

  • An Associate's degree in computer science or a related field.

  • Strong working knowledge of computer systems, hardware, and software.

  • Knowledge of Python and/or Odoo is a big plus 

  • Experience in PostgreSQL database is a big plus

  • Knowledge of modern development methodologies and tools (Agile Methodologies, Automatic Testing, Version Control Systems, GIT, MVC) is a plus

  • Interest in new technology trends

  • Good problem-solving, analytical, and team-working skills.

  • Excellent communication and interpersonal skills.

  • An openness to learning new technologies.

  • Strong Computer Skills

  • Ability to Troubleshoot and Diagnose Problems

  • Experience with Network Repairs and Analysis, 

  • Good Customer Service Skills, 

  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience