Customer Service and Support

กรุงเทพมหานคร, Thailand

Job Description

A Customer Service Support is responsible for providing operation assistance with finding solutions (hardware and software) through programming and analyst skills. As a Customer Service Support, you are responsible for responding to all operation inquiries and offering operation support to customers under each SLA Agreements. Share and learn the best practice procedure to achieve the company goal. 

Responsibility

  • Be the 1st person responding to all queries from customers and prospects

  • Diagnosing and solving both hardware and software issues and testing changes to the platform 

  • Logging and keeping records of customer queries using Internal Logging Tools

  • Following up and making scheduled callbacks to customers where necessary

  • Identifying and escalating priority issues; redirecting problems to appropriate resources

  • Work closely with 1st Tier Support Team Leader to maintain standard and procedure 

  • Working collaboratively with other departments such as Development and Implement team

Preferred Skills

  • An Associate's degree in computer science or a related field.

  • Strong working knowledge of computer systems, hardware, and software.

  • Good problem-solving, analytical, and team-working skills.

  • Excellent communication and interpersonal skills.

  • An openness to learning new technologies.

  • Strong Computer Skills

  • Ability to Troubleshoot and Diagnose Problems

  • Experience with Network Repairs and Analysis, 

  • Good Customer Service Skills, 

  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience

  • Writing and Editing Skills to aid in writing and updating manuals