Business Analyst

กรุงเทพมหานคร, Thailand

Job Description

The business analyst is the link between the end-user, project manager, and development team. The requirements for business analysts may vary between positions and the business analyst's key responsibilities may differ from company to company, but their main purpose is to analyze, design, test, and refine processes.

Responsibility

  • Define configuration specifications and business analysis requirements

  • In charge of Requirement Gathering, Analysis, and Design. 

  • Create & design solutions to meet customer requirements and increase customer satisfaction

  • Perform quality assurance to ensure customer satisfaction

  • Own and develop a relationship with partners, working with them to optimize and enhance our integration

  • Help design document and maintain system processes 

  • Report on common sources of technical issues or questions and make recommendations to the product or project team

  • Communicate key insights and findings to the product or project team

  • Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer

  • In charge of user manual creation, user training to ensure all stakeholders are capable of operating the product as designed

  • In charge of data migration

Preferred Skills

  • A bachelor’s degree in IT, computer science, MBA, business or related field.

  • A minimum of 2 years experience in business analysis or a related field. (New grads are welcome)

  • Exceptional analytical and conceptual thinking skills.

  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.

  • Basic technical skills.

  • Excellent documentation skills.

  • Fundamental analytical and conceptual thinking skills.

  • Experience creating detailed reports and giving presentations.

  • Detail-oriented

  • Thrives in a collaborative environment

  • Good communications skills, with customers, team, and stakeholders

  • Business & IT strategy experience

  • Customer-focused mindset

  • Understanding of ERP and software implementation.

  • Competency in Microsoft applications including Word, Excel, and Outlook.

  • Excellent planning, organizational, and time management skills.